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TERMS & CONDITIONS

Use of and/or booking services with Great Details Auto Care herein acknowledges acceptance to the following terms and conditions.

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Deposit & Payment Term​​

  • A deposit is required to secure your booking and reserve your service date. This deposit guarantees your spot and helps us account for materials, staffing, and scheduling.

  • All deposits are non-refundable. In the event of a cancellation or reschedule, the deposit will be applied toward a future service within 2 years of the originally scheduled service, subject to availability.

  • If you need to reschedule, please provide at least 48 hours’ notice. Reschedules made with less than 48 hours’ notice will forfeit their deposit.

  • If you do not show up for your scheduled service, your deposit will be forfeited, and a new deposit will be required to reschedule.

  • The remaining balance for your service is due upon vehicle pickup, unless other arrangements have been made in advance. A late fee will be applied to all invoices not paid within 7 days. We accept cash, check, and credit card payments.

  • By placing a deposit, you acknowledge that you have read, understand, and agree to these terms and conditions.

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Service Guarantee

  • Great Details guarantees workmanship to be free from/not cause damage or defects in regular circumstances. If there is clear and probable cause that the service was not completed as ordered, Great Details shall provide a partial/full refund and/or re-do the service. 

  • Great Details will provide information and recommendations for the upkeep and maintenance of work completed on your vehicle. Should you have any questions, I can be reached any time at the phone number provided.

  • Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Great Details voids this Service Guarantee. Re-dos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

  • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical over-spray, or any other hazardous materials, voids this service guarantee. No refunds, re-dos, or any additional work will be performed outside of the original package or estimate unless discussed otherwise. Great Details reserves the right to refuse service at appointment time in these circumstances.

  • Any claims must be made within 24 hours of delivery of the vehicle by phone, text, or email. Claims made by reviews online or social media may be missed and/or will not be accepted. Claims must be filled with photographs of the area and a detailed description of the issue. Great Details collects and keeps photographs of each vehicle before/after. Tampering with the vehicle's finished product voids this service guarantee.

  • Great Details is not responsible for any damage or defects caused by negligence on the client's behalf. Failure to disclose vehicle issues, including but not limited to mechanical issues, rust, repainted areas, repainted/refinished surfaces, compromised surfaces, etc will void any and all guarantee and responsibility by Great Details. 

  • Clients should remove any belongings/valuables prior to service. Great Details takes every precaution to ensure the safety of your property however we cannot be held liable for damage/loss to belongings and/or accessories during a service.

  • All services are performed at the customers own risk. It is a mutual understanding between Great Details and clients that the vehicle will be able to withstand the normal detailing or tinting processes. 

  • The time frame for services is an estimate. We cannot guarantee a firm time frame as every vehicle may have different processes or requirements.

  • Every effort will be made to maintain the appointment date/time chosen by the client, however in some cases (technical error, emergency, etc) your appointment may need to be adjusted. Great Details will make the client aware at their earliest convenience and make every attempt to fit the client in at a convenient time for them.

  • Services may be subject to a deposit. This deposit is to ensure Great Details and their client are at a mutual understanding of the contract being entered into by both parties. For deposit terms and conditions, please see above.

  • Great Details reserves the right to refuse service for any reason deemed harmful, detrimental, or otherwise necessary. 

  • Great Details has a zero tolerance policy for abuse towards staff or our clients. Great Details reserves the right to immediately terminate any service in progress or cancel future appointments to abide by this policy.

  • Great Details reserves the right to charge a maximum of $75. for services above and beyond the original agreed service.

  • Surcharges and fees may be charged for vehicles with excessive pet hair, sap, mud, dirt, oil, leaks, stains, and hazardous/bio-hazardous waste including but not limited to urine, blood, vomit, mold, feces, gasoline, etc.

  • Price listings are an average starting rate and not set as "firm" quotes. Accurate quotes can be provided in-person or by direct contact only.

  • Waivers, inspection forms, and/or release forms may be requested in accordance with local laws.

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